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Product information
Shipping & Orders
Product information
Shipping & Orders
How fast will my order arrive and what does shipping cost?
We ship every Slumbra order with free express postage Australia-wide, so it lands on your doorstep fast rather than sitting in slow standard post for a week. Dispatch is quick, and you will get tracking as soon as your order leaves us, so you know exactly when to expect it. Order today and, for most locations, you can be setting things up on your bedside table within days.
If I buy a bundle or kit, does it arrive in one delivery?
Yes. A multi-item order like a Starter Kit or Family Pack ships together in one order with free express delivery, so the whole setup arrives at the same time rather than trickling in over separate parcels on different days. That means the sound machines, silk pillowcases and diffusers can all be up and running in a single evening. You get one tracking update to follow rather than several to chase.
Do you send tracking so I know when it is coming?
You will receive tracking as soon as your order is dispatched, whether it is a single pillowcase or a full Family Pack. For a bundle, that is one tracking link for the whole order, not a separate one for each piece. It means no guessing and no waiting by the door. You can see exactly where your setup is and plan the night you want to put it all together.
Can I buy just the sound machine now and add the rest later?
You can, but you get more from a set from night one. The pieces are chosen to work as one bedside setup, so there is no gap in the routine while you wait to buy the others, and you avoid separate deliveries and separate decisions on a night you are already exhausted. With a bundle, matching machines arrive set up the same way, so the nursery and your room behave identically with no fiddling to match settings.
Which kit or bundle is right for me?
The Starter Kit is built for one bed and one bedroom, with one sound machine, one silk pillowcase and one diffuser. It suits a parent or light sleeper setting up a single calm space. The larger bundles and the Family Pack suit a household running two rooms, with two sound machines, two silk pillowcases and two diffusers, so you can settle the nursery and your own bedroom at the same time and parents actually rest too.
Why buy a full set instead of one sound machine?
One sound machine settles a single room, but a broken night is rarely a single-room problem. A set gives you fresh, app-controlled sound in more than one room, plus a silk pillowcase to keep your own sleep cooler and less disrupted, and a diffuser to layer a calm scent over bedtime. Each piece closes a different gap the machine alone cannot, so the whole night settles rather than just one wake-up.
Do you offer free shipping?
Yes. We ship free right across Australia on every order, single bottles and bundles alike. There is nothing to add at checkout and no minimum spend to reach. You order, we post it, and your copper arrives ready to rinse and start the ritual. If you ever have a question about where your parcel is up to, get in touch and we will chase it for you straight away.
How do I track my order?
As soon as your order is on its way, we send a shipping confirmation email with a tracking number and link so you can follow it to your door. If you have not seen it yet, please check your spam folder, and if you still cannot find it just reach out and we will resend your tracking details straight away. We are happy to keep an eye on it with you.
Can I save money by buying more than one?
Yes, we offer bundle pricing if you buy 2 or more bottles. A further discount is applied if you upgrade to a bundle that includes our other products too.
